The Spa Experience & F.A.Q.'s
What if I have special health conditions?Please notify your practitioner before booking your treatments if you have high blood pressure, allergies, other physical ailments or disabilities, or if you are pregnant. Guests will be asked to complete a brief medical questionnaire upon check-in, designed with your well being in mind.
What to wear:
Most body treatments are enjoyed without clothing. Undergarments may be worn if preferred. Most importantly, wear what is comfortable for you.all of our therapists are trained to drape sheets discreetly over areas of the body not involved with the treatment. We respect and protect your privacy at all times.
How to be comfortable:
This is your time to relax and you should love the experience! If it's the room temperature, the amount of massage pressure, or the volume of the music that you desire adjusted just tell us and we will accommodate you.
What if I have on jewelry and valuables?
Please keep items at home or keep them in your personal possession while at the spa.
Should men shave before a facial?
Shaving is not necessary but it is recommended. If you shave prior to your facial, be sure to do so at least two (2) hours prior to your scheduled appointment.
Should I eat before my treatment?
Eating lightly is a great idea before a treatment. It will allow you to completely relax and enjoy the treatment without being distracted by your talking stomach. A heavy meal however, can interfere with your comfort levels.
Is it okay to drink before my treatment?
It is very important that you drink water before and after all treatments. Therefore, you need water to process it and have the most beneficial effects. Consuming alcohic beverages is not recommended.
Gratuities?
Gratuities are discretionary with the normal gratuity ranging 15% to 20% per service.
Wht payment types does the accept for spa services?
Only cash and checks are accepted.
When should I plan on arriving at the Spa?
Plan to arrive 15 minutes prior to your first service in order to relax.
What if I'm running late for my appointment?
Arriving late will simply limit the time for your treatment, potentially reducing its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.
Is there a minimum age to spa?
All guests must be at least 16 years of age or accompanied by a parent in the treatment rooms.
Cancellation policy:
Services must be cancelled atleast 24 hours in advance. Multiple treatments must be cancelled 72 hours in advance. Due to the commitments we make to our practitioners, there is a $25 charge for all treatments not cancelled according to our policies & a $10 rescheduling fee.
